Hi,

 

We are using the cloud technology with BMC for ITSM applications.

When you have an Admin account - what changes can the Customer's development
team make to the application?

How does changes to Remedy applications work within the cloud?

BMC mentioned they make changes - however we want to make the changes
ourselves.

Is this a situation where we have to quarrel about each change we want - how
is this handled? 


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