Hi All & TGIF, Typically it is Friday afternoon when things get quiet and I have the opportunity to dig a little deeper into how ITSM works under the hood. Today the topic is ad hoc tasks and sequencing. If I create a task, it gets assigned Sequence 1. If I create another task, it gets assigned Sequence 2. Task 2 only gets assigned after task 1 is closed. This is pretty cool but is not always what I want to do. In some cases I might want both task out at the same time so they should both be Sequence 1. Or I might have realized that the second task I created needs to be completed first.
So the question is: how do you manage the sequencing on a ad hoc task? Either as a default or at runtime. I have been through the documentation and Customer Config and have not stumbled upon the answer. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-634-9337 Mobile: 315-882.5360 [cid:image001.gif@01CEB616.E5DDFEF0] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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