On the Incident Management module, the field called 'Service*+' is in bold. Based off of BMCs user interface standards for field labels, this field is a required field when submitting a ticket.
Out of the box, and in all our customer installations, this field is not required. This seems to contradict BMCs standards, and off their core product. Does anyone know the reason why this field is flagged as bold and not just a standard looking field like the others. One of my large customers has singled out this field and is looking for clarification and asking to have it changed. I know that you can go into the configuration and set the "Require Service CI Related On Submit", which then makes the field required. If this value is set to "No" then OOB workflow should be adjusting the look of the field in order to maintain the interface standards defined. Does anyone have any idea why the user interface standards are not always followed by OOB items. Thanks, Brent... Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
