I wanted to see if anyone out there can give me some suggestions on how to accomplish the following in the ITSM 8.1 environment WITHOUT any coding changes…
I am working for a university that has several departments that would like to use the ITSM in a multi tenancy fashion; so each department would like to have their own set of rules, support groups, etc. and NOT allow the other departments to see their tickets and them not see the other department’s tickets. So far, it sounds like a straight multi-tenancy setup, however the issue here is that ALL the departments would like use the same user base but have their department rules apply. I know that I can use the “Support Company Access Config” to share the people data across the various departments, but then my dilemma is that when a support user select a customer, that customer’s company gets populated with a company which might not be (and probably won’t be) the same company (department) of the support user, so the support user’s company (department) rules will not be applied, it will be the rules associated to the customer's company. Any ideas/suggestions on how to force it to be the support person’s company (department) rules, again, short of coding changes? Thanks for any help/ideas/etc. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
