Hi, Check to see if this behaviour occurs with a person with "Incident Submitter" permissions. I believe that both Change and Incident use the "Submitter" permission from SRM which limits the functionality.
_____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 01 October 2013 14:05 To: arslist@ARSLIST.ORG Subject: SRM 7.6.4 to Incident Strange Error ** Good morning, I'm running into a strange issue that I wanted to see if anyone has identified before. Basically, I have an AOT that is tied to an Incident Template. As a part of this AOT, I've extended the available fields to be able to assign automatically to a specific Incident Assignee. All of that works fine. What stopped working, apparently as a result of adding the Assignee for the Incident, is the ability to use the Status from the Incident template. Normally when I assign it to a group automatically I set the Status in the template to "Assigned". In this case, despite that, SRM gives me this error when I submit a request: 1291115: "", "You do not have permission to move to the status of "New"."; I tried creating a new Incident Template and doing a similar thing with the assignment to make sure it wasn't just a weird bug tied to that specific AOT, and that somehow triggers an override of the Status as well and sets it to "New" rather than pulling it from the template. I'm going to investigate the logging and maybe end up making a quick Filter to fix this since I'm on a tight deadline to implement this otherwise simple SRM form into Production tomorrow (definitely no time to involve BMC Support either.) However, if any of you have run into this and have a solution I'd love to hear how you got past this error. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here <http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
