Hi All,

We have few escalation which runs in the month end and creates tickets
automatically depending on criteria .

Last time it didn't ran and when i checked the Arerror log found this below
error.

Wed Oct 02 04:00:06 2013  390603 : The value(s) for this entry violate a
unique index that has been defined for this form (ARERR 382).

When i enabled the Server side logs and i couldnt find the exact ARERR 382,

Can anyone help me on this..

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*Thanks and Regards,*
*Karthick S*

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