Hi Experts, I have a query regarding SLAs. We have a scenario where the terms and condition of an SLA has been modified. On modifying an open ticket where this SLA was attached, The milestones are behaving strange. Say we have 3 milestones at 25%, 75% and 100%, after modifying the ticket, the 100% milestone has remained the same as how it was before modifying. But 25% and 75% has over taken the 100%.
I would like to know the effects on the milestones of open tickets when an SLA is modified. Thanks, Shashhidhar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
