Hi Rick, I have seen this on a completely fresh install of 8.0 before, and had another issue where the plugin for AI was not installed correctly on the ARS/ITSM install (I came in after the install) and then no Jobs/Transforms loaded at all (had to fix that one after the fact - thus pulling apart the DMT - joy).
As they are initially installed by the installer, an error can cause them to not be loaded correctly into the repository - a export from a working system and import into the target via Spoon is all that is needed. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 09 October 2013 01:19 To: arslist@ARSLIST.ORG Subject: Re: 8.1 DMT issue failure to import data... Carl, Thanks for the response. Your assessment was precisely what our problem was, although in our case both the jobs and transformation were missing completely! Not sure what happened there, but we imported the correct job/trans for the import that I was doing (product catalog), and successfully completed the import via DMT. Next task is to determine how to move the remainder of the ITSM (foundation?) jobs/trans to complete the set in spoon. Not sure what happened to the original jobs/trans as I completed a foundation data import via DMT as late as a couple of months ago. Thanks again, Rick On 10/8/2013 10:58 AM, Carl Wilson wrote: > Hi Rick, > This is natural, you cannot query this form from either the User Tool > or Browser - so you can ignore this error. > > I have had issue in the past with corrupt Jobs/Transformations in the > repository that threw the below types of errors (repository was corrupt). > Basically there was a mismatch between where the catalog points to for > the Job/Transformation and when it attempts to load the Job it cannot > find it in the catalog. > > Check your Jobs/Transformations are available in the Spoon client for > the data you are loading and also check the AI "Jobs" form > (UDM:Repoisitory:Job) for the correct ID of the Job/Transform and that > it lines up with what is being called in the DMT Tool i.e. when you > run the DMT Job (DMT:Job), it calls the AI Job (Job/Transform) via an ID in the repository. > > The import/export of the Spoon tool loads the Job/Transform into the > repository as an attachment - these can sometimes not be present or > corrupt and the ID's between the DMT Job (yes confusing as BMC are > sharing > terminology) and actual repository AI Job do not match. > > Kind Regards, > > Carl Wilson > > http://www.missingpiecessoftware.com/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips > Sent: 08 October 2013 17:52 > To: arslist@ARSLIST.ORG > Subject: Re: 8.1 DMT issue failure to import data... > > Here is the last entry in the arjavaplugin.log > > 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] > com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() > FAILs in > plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List > Entry With Fields not supported on form UDM:Execution > > > On 10/8/2013 9:03 AM, Rick Phillips wrote: >> Hi, >> >> I'm trying to import new products using the 8.1 DMT. >> >> The job hangs fairly early, and the arerror.log shows: >> Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job >> Product_Catalog(Object Id null, Directory Id 000000000000000) does >> not exist Or User Remedy Application Service is not allowed to access >> job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : >> An application command failed. >> (ARERR 4554) >> Mon Oct 07 23:52:44 2013 Application-Delete-Entry "DMT:Action" >> 000000000006905 >> >> If I try to delete the record in DMT:Action manually, I receive this >> error: >> Error in plugin : Either job Product_Catalog(Object Id null, >> Directory Id 000000000000000) does not exist Or User Rick Phillips is >> not allowed to access job Product_Catalog (ARERR 8753) >> >> I've done some research, and found a lot of material to review >> regarding plug-in errors (including one I posted earlier this year, >> but that resolution doesn't work this time around). This has worked >> before, as I've imported all of the foundation data using DMT >> (although it was month's ago). >> >> Any ideas? This issue is holding up UAT. >> >> Thanks, >> >> Rick >> 8.1 ARS/ITSM/CMDB >> SQL > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
