No if you have a search menu and want to include that field in the search menu qualification, it has to be a data field.
What really is your business requirement that you need a functionality such as this? Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS) Sent: Wednesday, October 16, 2013 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: EXT :Re: Filter Assigned Group Menu by Contact Compay Joe, Thank you for some input, unfortunately, I can't include a display only field in the menu qualification for the Assigned Group menu correct? Last time I tried this for a different effort, it didn't work. --Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, October 16, 2013 1:45 AM To: arslist@ARSLIST.ORG Subject: EXT :Re: Filter Assigned Group Menu by Contact Compay ** If I have understood you right, you do not want the value saved to the DB and hence cleared after the transaction. Why not have that field as a Display Only field? Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kalicki, Brian J (IS) Sent: Tuesday, October 15, 2013 6:55 PM To: arslist@ARSLIST.ORG Subject: Filter Assigned Group Menu by Contact Compay Good evening List, I am finally getting around to taking a look at our current customizations surrounding "multi-tenancy". In our case, we have a leveraged service desk model, where an individual at the call center has access to multiple tenants. So far, we have done a pretty good job of creating workflow (only for Incidents at this time) to not allow an individual with access to multiple tenants to "cross company boundaries", primary example is Assigned Group; currently, on submit or modify, workflow checks Contact Company against Assigned Support Company, if they match, Ok, if not, error. This particular workflow is causing other issues, so I have decided to look into the possibility of filtering the Assigned Group menu for support groups related to the selected Contact Company. Here is what I have done so far: 1. Created a custom field called "CompanyChk" and placed this field on CTM:Support Group (This will be referred to as the "check field") 2. Created an ActiveLink on HPD:Help Desk, on Menu selection of Contact Company a. Push Contact Company to the check field on CTM:Support Group 3. Modified the menu qualification on HPD:Help Desk; Assigned Group, to check Company = CompanyChk At this point, it works as intended, but since I am not clearing the check field, the next person who has access to the particular company will see the support groups even if the Contact Company is different for the ticket they are creating. This also goes for tickets they are modifying after submit. I am afraid that if I put in more workflow to clear the check field, there will be A LOT of write activities to the database and cause performance issues. I believe this to be true as I will have to add workflow to clear it after, say Submit, but then push the contact company again on modify. Any ideas or thoughts would be appreciated as I have not been able to find anyone else who has attempted the same. Regards, --Brian _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
