Was your java recently updated that might be something you may want to look at
Sent from my iPhone > On Oct 17, 2013, at 16:33, "Lippincott, Levi (OMA-GIS)" > <levi.lippinc...@interpublic.com> wrote: > > ** > Hello, > > Our inbound emails are processing VERY sporadically (and frequently fails to > process any at all). Sometimes it will set the emails to “read” but will > not delete them, other times it will not even read them. We have tried > moving the emails out of the mailbox and feeding them in 1 at a time. We > have tried restarting the email service, the ARS Service, changing our > polling, we verified our heap size is min 256 max 1024 and we are at 50mb > while resting. We changed the chunk size from 100 to 5000 and we changed the > IncomingMessagesQueueSize from 100 to 20. I also added the > NumberOfSenderThreads = 5 to the EmailDaemon properties. We have analyzed > our indexes and make adjustments accordingly. Nothing seems to be helping. > This is a production issue that is critical to our business. > > > Windows 2008 r2 64-bit > SQL > ARS 7.5.00 patch 007 > CMDB 7.5.00 patch 005 > ITSM 7.5.01 patch 002 > SLM 7.5 patch 001 > > > <image001.png> > <image002.png> > <image002.png> > Connect with us: interpublic.com > Twitter > Facebook > <image003.png> > Levi Lippincott / Remedy Administrator > +1 402 561 7014 office > +1 402 321 5421 mobile > levi.lippinc...@interpublic.com > Lync Communcator > <image003.png> > Interpublic Group 6825 Pine Street, Omaha, NE 68106 > > "Talent is a Gift; But Character is a Choice." -Matt Grotewold- > > This message contains information which may be confidential and privileged. > Unless you are the intended recipient (or authorized to receive this message > for the intended recipient), you may not use, copy, disseminate or disclose > to anyone the message or any information contained in the message. If you > have received the message in error, please advise the sender by reply e-mail, > and delete the message. Thank you very much. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
