Maybe: 1. Check to see if workflow is pushing to another form, which could be the Field 1 in the error
2. Verify workflow isn't attempting to write to Field 1: 'pushing all fields' shouldn't include Field 1 Joel Joel Sender jdsen...@earthlink.net 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Friday, October 18, 2013 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Need help to resolve this issue ** Hello , Request ID (ID is 1) has three permissions i.e. Submitter ,Public and Assignee. Whereas user (created for this email interface) has admin permission and fixed license. Regards, Amit B. On Fri, Oct 18, 2013 at 1:51 PM, Pargeter, Christie :CO IS <cparg...@lhs.org> wrote: ** Did you make sure that at least one security group the email account has access to field 1 on the form? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Friday, October 18, 2013 10:43 AM To: arslist@ARSLIST.ORG Subject: Need help to resolve this issue ** Hello All, We have structured email interface (using template) .We are on ARS 7.1 version. It was working fine till yesterday but it is not working. Whenever we are sending email to particular mail id and when that email template gets parsed ,i am getting following error : You do not have write access (at create time) to field 1 We have already check user which is created for this email interface and that user has fixed license. I have already restarted email engine as wel las ar server successfully. Could you lease help me to resolve this issue? Regards, Amit B _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
