Hello, I am able to use a filter to successfully consume a remote web service when the filter runs on a Solaris, Oracle, AR 7.6.04 system. The same filter, however, generates a timeout error (see arjavaplugin.log below) indicating a "ws timeout of 2 seconds" when I run it on a Windows/MSSQL/AR7.6.04 SP4 system. Apparently, the default web service (axis?) timeout is only 2 seconds for the windows install compared to the Solaris/oracle install. The windows system arjavaplugin seems to be ok fundamentally, however, since other ws calls are working. When I migrated the workflow to the Solaris system to compare the results, I used exactly the same data and I am consuming the same target web service.
Does anyone know how to adjust the timeout related to the error seen in the log
below? (see yellow below)
This does not seem to be related to the typical AR timeouts which are shown
below:. There is no "Server-Plugin-Default-Timeout" setting in the ar.cfg file
so based on documentation it should default to 60 seconds (not sure if this
applies).
[cid:image001.png@01CECDBA.670735E0]
Thanks for any insight you may have on this issue.
Ken Leihkauff
PS - windows system is AR 7.6.04 SP4; oracle/solaris AR is 7.6.04 SP1
====================================================== ARJAVAPLUGIN LOG FILE
=============================================
ERROR (9130): Error encountered while executing a Web Service; ; nested
exception is:
java.net.SocketTimeoutException: Read timed out
at
com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158)
at
com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown
Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown
Source)
at java.lang.Thread.run(Unknown Source)
2013-10-18 19:31:56,145 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>java.net.SocketTimeoutException: Read timed out
2013-10-18 19:31:56,146 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>WS timeout setting = 2 sec
2013-10-18 19:31:56,146 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>AxisFault during = 2210 millisec
2013-10-18 19:31:56,146 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapService = IT06NOCMEMPHISService
2013-10-18 19:31:56,146 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapMethod = New_Create_Operation_1
2013-10-18 19:31:56,146 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapURL =
https://servicedeskn2.naismc.com/arsys/services/ARService?server=narmdy2&webService=IT06NOCMEMPHIS
2013-10-18 19:31:56,147 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapNamespace = urn:IT06NOCMEMPHIS
2013-10-18 19:31:56,147 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapInputDocument = <?xml version="1.0"
encoding="windows-1252"?>
<ns0:ROOT xmlns:ns0="urn:IT06NOCMEMPHIS"
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
<ns0:SOAPHeader>
<ns0:AuthenticationInfo>
<ns0:userName>leihk</ns0:userName>
<ns0:password>****</ns0:password>
</ns0:AuthenticationInfo>
</ns0:SOAPHeader>
<ns0:Priority>Medium</ns0:Priority>
<ns0:Category>Server</ns0:Category>
<ns0:Type>VMWare</ns0:Type>
<ns0:Item>Outage</ns0:Item>
<ns0:Group>Service Desk</ns0:Group>
<ns0:Location>100 N Main Street</ns0:Location>
<ns0:Impact>3-Moderate/Limited</ns0:Impact>
<ns0:Urgency>3-Medium</ns0:Urgency>
<ns0:special_project>NA</ns0:special_project>
<ns0:Source>8</ns0:Source>
<ns0:Record_Type>"Support Request"</ns0:Record_Type>
<ns0:Status>0</ns0:Status>
<ns0:Short_description>orwappxen210. TEST
IGNORE</ns0:Short_description>
<ns0:Details>major: Host: 1.1.1: Windows
System Name: orwappxen210
Details: TEST IGNORE</ns0:Details>
<ns0:Requester_name> Mary</ns0:Requester_name>
<ns0:Employee_ID>135153</ns0:Employee_ID>
</ns0:ROOT>
2013-10-18 19:31:56,147 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapOperationDoc = <?xml version="1.0" encoding="UTF-8"?>
<operation bindingStyle="document" name="New_Create_Operation_1"
soapActionURI="urn:IT06NOCMEMPHIS/New_Create_Operation_1"
type="create" useStyle="literal">
<arOptions>
<setOptions>
<type>setFirst</type>
<documentType>full</documentType>
</setOptions>
</arOptions>
<inputMapping name="New_Create_Operation_1"
namespace="urn:IT06NOCMEMPHIS"
topLevelElement="New_Create_Operation_1"/>
<outputMapping name="New_Create_Operation_1Response"
namespace="urn:IT06NOCMEMPHIS"
topLevelElement="New_Create_Operation_1Response"/>
</operation>
2013-10-18 19:31:56,147 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapAction = urn:IT06NOCMEMPHIS/New_Create_Operation_1
2013-10-18 19:31:56,150 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>soapMethod = New_Create_Operation_1
2013-10-18 19:31:56,152 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
<ARSYS.ARF.WEBSERVICE>java.net.SocketTimeoutException: Read timed out
2013-10-18 19:31:56,152 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.WEBSERVICE
ERROR (9130): Error encountered while executing a Web Service; ; nested
exception is:
java.net.SocketTimeoutException: Read timed out
at
com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158)
at
com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151)
at
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown
Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source)
at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source)
at
com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source)
at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source)
at
com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown
Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown
Source)
at java.lang.Thread.run(Unknown Source)
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