The scenario I would recommend for true business end users¹ submitting change requests is to have them submit the change via SRM. Depending on what is being requested, SRM can have various SRD¹s mapping to specific routing/approvals/prod cats/op cats etc.
You want to hide the complexity for the average end user, they should not have to deal with complexity, that¹s what SRM is for. The end user will just enter the RFE for a change, and this is a good point for intake approval, which depends on your organizations governance process for intake. Driving end user requests in this fashion allows most organizations to get a handle on maturing intake processes and prioritizing what to work on next with a single system of record for intake management.. Then you can have the support staff specialists move the change forward for scheduling after it has passed intake Hope this helps.. Randeep From: Tommy Morris <tommy.mor...@radioshack.com> Reply-To: <arslist@ARSLIST.ORG> Date: Mon, 28 Oct 2013 14:44:58 +0000 To: <arslist@ARSLIST.ORG> Subject: Re: Change Management ** Our developers open the CRQ. The business partners do not know the appropriate IT routing, approvals, Op/ ProdCats, schedule availabilities etc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Monday, October 28, 2013 9:12 AM To: arslist@ARSLIST.ORG Subject: Change Management ** Hi, When a user has a change request within your organization, does the Developer write up the CR for the user? My experience has always been the user writes up the request since it is their business requirement. Normally the developer is assigned a task. Just curious how other business are handling Change Management. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
