I always hated the way that SRM took over, almost like a virus. Once installed backing out is next to impossible unless you took a snapshot backup first. We installed the product to review it then found we were stuck. It does warn you during the install but who reads these.
It would have been better if SRM install disabled parts that it ‘improved’ rather than replacing them. Your only course of actions are to install afresh or write new ‘stuff’ to mimic what was removed. We did the later…. Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, 30 October 2013 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Remove SRM ** Hi, To answer the question - not easily. You would need to have the install logs and know all the components that were installed. As mentioned, SRM is an "add-on" to the Requester Console and re-uses the same framework (CAI). Much quicker to build a new environment from scratch. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: 29 October 2013 17:22 To: arslist@ARSLIST.ORG Subject: Re: Remove SRM ** The only issue is that SRM stills overwrites the old Requester Console that needs to be brought back to be used. -----Original Message----- From: patrick zandi <remedy...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Oct 29, 2013 1:18 pm Subject: Re: Remove SRM ** if you never make anything, there will be nothing presented for customers to see.. it is a moved point I think.. just ignore it, and do not use it.. Remove it from home page.. done. On Tue, Oct 29, 2013 at 12:34 PM, Roger Justice <rjust2...@aol.com> wrote: ** I have only worked with one customer that had backed out SRM and made the original Requester console operational, 3 developers and a couple of months of work. Your call. -----Original Message----- From: Lee Cullom <lee.cul...@northcraftanalytics.com> To: arslist <arslist@ARSLIST.ORG> Sent: Tue, Oct 29, 2013 12:30 pm Subject: Re: Remove SRM ** Ha! Good one. That’s funny. My personal recommendation is to use a time machine to go back to the point in the installshield where you checked the box. I recommend the Tardis. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | http://www.northcraftanalytics.com <http://www.northcraftanalytics.com/> Main - (678) 664-ITSM What is Northcraft Analytics? Find out in 87 Seconds. <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If such an agreement is in place). <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 29, 2013 12:19 PM To: arslist@ARSLIST.ORG Subject: Remove SRM <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> ** <http://www.linkedin.com/in/leecullom> Is it possible to install the preconfigured suite stack and then go back of uninstall/unregister/disable a component like SRM so that the original requester console can be used? <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> Thanks, <http://www.linkedin.com/in/leecullom> Ken. <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> ________________________________ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. <http://www.linkedin.com/in/leecullom> <http://www.linkedin.com/in/leecullom> _ARSlist: "Where the Answers Are" and have been for 20 years_ <http://www.linkedin.com/in/leecullom> _ARSlist: "Where the Answers Are" and have been for 20 years_ <http://www.linkedin.com/in/leecullom> _ARSlist: "Where the Answers Are" and have been for 20 years_ <http://www.linkedin.com/in/leecullom> -- Patrick Zandi <http://www.linkedin.com/in/leecullom> _ARSlist: "Where the Answers Are" and have been for 20 years_ <http://www.linkedin.com/in/leecullom> _ARSlist: "Where the Answers Are" and have been for 20 years_ <http://www.linkedin.com/in/leecullom> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
