Re: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

[Jason]

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Howard,

All of those panels are just basic Remedy forms, most with flashboards or tables on them. Under quick links, select "Home Page Descriptor Configuration" and search for the panel. Copy the form name from the Form* field and then open Developer Studio.

 

Expand your server on the left, right-click Working Lists, and select "New View By Form List"

Give it a name, click add, and paste the form name in the name box.

Select the form, click ok, and click Ok to save the working list

A panel will open that lists the form, menu's, and workflow related to it.  (Most of these panels don't have a lot of code.)

 

If you click the little blue starlike square in the upper right of the panel, you can view the objects by type. This is helpful for viewing all the active links by execute on action or sort order.

 

In this case, it sounds like you're looking for active link HPD:HCB:WinLoad_100_RefreshKPIwithCompany which calls active link guide HPD:HCB:RefreshBacklogKPI that runs the following active links to generate a dynamic flashboard qualification.

HPD:HCB:Company_100_RefreshKPI_SetMeter
HPD:HCB:Company_110_RefreshKPI_SetMeterGlobal

HPD:HCB:Company_120_RefreshKPI_Backlog

 

Thank you

Jason L Bess, MCSE/RSP/ITILv3

BMC Remedy ITSM Consultant

From: "Richter, Howard (CEI - Atlanta)" <howard.rich...@coxinc.com>
To: arslist@ARSLIST.ORG
Sent: Thursday, October 31, 2013 8:54 AM
Subject: Looking to modify some items on the 7.6.4 home page and looking for info (and happy Halloween, if your into that)

**

Happy Halloween All,

 

OK, I know this is a newbie question, but I was playing around with the 7.6.4 home page (or landing page) and wanted to modify the “Backlog of Incidents – Real Time” to add in filtering in the groups that a user is member of.

 

What I know so far is that its using flashboards, the Flashboard and variable is HPD:INC:KPI_Backlog. I am just missing what is calling the filtering. In the OOB one by company.

 

Since I have not done some real coding for a few years, I was looking for a start place on this play project.

 

As always thanks,

 

hbr

 

Howard Richter, Remedy Administrator

6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 

Email = howard.rich...@coxinc.com

Office = 678.645.4633, Cell = 404.226.2745

 

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