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Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com Sent: Thursday, October 31, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4 ** OMG... Looking at docs.bmc.com , I looked at the comments at the bottom of the page here for Version 8.0 install: http://docs.bmc.com/docs/display/public/ars8000/Optional+components+that+you+can+install?focusedCommentId=354779988&focusedCommentId=354779988 There is a comment that states: Ashwini Mathad<http://../docs/display/~amathad> Hi Basil, 1) No, ARWebReportViewer is not installed automatically with the BOXi installation; however, it requires BoXi server as a prerequisite. ARWebReportViewer is a component of the mid tier and it is installed with the mid tier. 2) In the AR Installer of version 8.1, you do not have an option to select ARWebReportViewer. ARWebReportViewer is automatically installed with the mid tier. If you want to install ARWebReportViewer on another machine, you will have to install mid tier too. Hope this helps! Thanks, Ashwini Are they serious? This means I need to install MidTier on my BOXI server in order to get ARWebReportViewer ? One of the key reasons for me putting my BOXI server on another machine was so that I didn't have to install MidTier on it. This can't be right. Anyone else struggling with this or can verify this? Terry on Oct 31, 2013, Stroud, Natalie K <nkst...@sandia.gov<mailto:nkst...@sandia.gov>> wrote: ** Terry: No screen shot came through to me. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com<mailto:tboot...@objectpath.com> Sent: Thursday, October 31, 2013 12:20 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Installing arwebreportviewer on a separate BOXI server. ARS 8.1 and BOXI 4 ** Hello all: Pulling my hair out on this one. Environment: ARS 8.1, ITSM 8.1 BOXI 4.0 I have a separate BOXI server from my mid-tier and I want to install ARReportViewer on the BOXI server to render Crystal reports. However, when I download the suite installer "ARSuiteKit_MidtierWar_windows_8.1", uncompress it, and try to install just the ARWebReportViewer, it doesn't give me the option to just install the viewr. It is like it doesn't recognize the fact that BOXI 4.0 is installed on the server. (see screen shot attached... hope it comes through). the install options I get are: ARSystem Servers ARSystem Mid-tier ARSystem Client If I continue with Mid-tier install, thinking that the option is somehow buried underneath it, it wants to install the complete midtier. Any ideas? Terry _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
