So in submitting a ticket to BMC, you have the option to click the "Chat now" button. In the spirit of trying new things, I've tried to use that button now the last 2-3 times I went to open a ticket. Each time, I was #1 in queue... however no reps joined and eventually it "timed out." Anyone else have similar experiences? Is this something that BMC is not putting too many resources into?
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