BMC has opened a defect for this very issue. Thanks!
.: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, November 14, 2013 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Modify All and 'Service*+' field on HPD:Help Desk ** Jase, I think I remember that field being dependent on either the Customer Company field being populated or the actually customer itself in the qualification of that menu. Sent from my iPhone On Nov 14, 2013, at 2:55 PM, "Brittain, Mark" <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Hi Jase, When you select the Service menu there is an active link HPD:INC:SErviceCI_10_OnCREATESet that does a set field. If the set field doesn’t fill in the fields 200000003, 303519300 the system no doubt assumes the user typed something in. Don’t know what these fields are but you’ll be able to find them in studio. All I did to get this was to turn on active link logging and select from the Service Menu. Does this active link fire on mod-all? You may have to do some more digging, but hope this gets you started. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, November 14, 2013 1:57 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Modify All and 'Service*+' field on HPD:Help Desk ** Hello All, 7.6.04 SP2 The Help Desk gets a large group of automatically generated Incidents with a generic Service of "automated ticket creation", they then need to do a modify all on these Incidents and assign en masse these Incidents with the correct assigned group, service, etc. All the rest of the fields appear to work fine with Modify All, but the 'Service*+' field gets the error "no entries in menu" after you select 'Modify All' and can't be modified en masse. Has anyone else seen this? I seem to remember something about 'Modify All' and certain fields with search menus. I thought one of you guys may remember and save me a few hours of research. Thanks in Advance, Jase _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
