The Diary field is not the best object to use. You should create a character 
field that will hold the latest details and after you use a filter to send the 
notify email then have a filter that pushes the details to the diary field and 
delete them from the character field.  


-----Original Message-----
From: [email protected] <[email protected]>
To: arslist <[email protected]>
Sent: Wed, Nov 20, 2013 11:10 am
Subject: Problems with make <blank> Diary field Remedy 7.6


Hi all,  we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4.

We have a Field of type Diary in a Form and we send a notify mail with the 
value of this Diary field,

every time a change is made.

Our problem is that in the diary field there are not only the last changes but 
all the previous.

Is there a way to make <blank> the diary field so that it contains only the 
last changes?

Thanks in advance.

Salvo

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