Thanks John\Roger,
with your suggest the system would send an e-mail for each change you make!
our customer asks us to send a single email with the list of changes made
behind press button 'Save'.
for example (in a single mail) :
"The following Changes have been made on Ticket INC00000999999 :
11/20/2013 04:01:46 PM Demo
Change Status from ''In Progress'' to ''Assigned''
11/20/2013 04:01:46 PM Demo
Change Priority from ''Low'' to ''Medium''
"
Any idea ?
Thanks in advance
Salvo
----Messaggio originale----
Da: john.j.rei...@lmco.com
Data: 20-nov-2013 17.18
A: <arslist@ARSLIST.ORG>
Ogg: Re: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6
**
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
tt
{mso-style-priority:99;
font-family:"Courier New";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
->@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
tt
{mso-style-priority:99;
font-family:"Courier New";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
->
-->
Or use a Display Only field populated with a SET fields from the Current screen
on lose focus of the Diary Field.
DO’s are available to the Notification system and don’t need to be cleared
after the DB commit.
Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior
Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Roger Justice
Sent: Wednesday, November 20, 2013 11:15 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Problems with make <blank> Diary field Remedy 7.6
**
The Diary field is not the best object to use. You should create a character
field that will hold the latest details and after you use a filter to send the
notify
email then have a filter that pushes the details to the diary field and delete
them from the character field.
-----Original Message-----
From: team.rem...@libero.it <team.rem...@libero.it>
To: arslist <arslist@ARSLIST.ORG>
Sent: Wed, Nov 20, 2013 11:10 am
Subject: Problems with make <blank> Diary field Remedy 7.6
Hi all, we work with AR Server 7.6.0.4 SP5 and ITSM 7.6.04 SP4.
We have a Field of type Diary in a Form and we send a notify mail with the
value of this Diary field,
every time a change is made.
Our problem is that in the diary field there are not only the last changes but
all the previous.
Is there a way to make <blank> the diary field so that it contains only the
last changes?
Thanks in advance.
Salvo
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