You could add a resolution categorization entry. That way you can avoid customization.
-Karthik On Nov 20, 2013 10:46 PM, "Janie Sprenger" <jrsrem...@gmail.com> wrote: > ** > > I had written these instructions for updating the status reason for the > Asset forms on top of the CMDB on 7.6 P1. I think this will at least point > you in the right direction. > > *Subject Area: *Asset Management > > *Description: *Customer wants to add values to the Status Reason drop > down for specified Status values. > > This definition changes OOTB behavior. A Patch to the CMDB may affect > the Status Reason field. > > *Version: *ITSM 7.6 P1 > > *Document Purpose: *How To > *Work Instructions: * > > *Data* > > SYS:Status Reason Menu Items > > · In Dev Studio, change the field for Selection Code to Read/Write > > · In the User tool, Search by form= BMC.CORE:BMC_BaseElement for > Sample Data > > · Open a New record, fill in all of the fields as shows on the > previously searched record (use an Odd integer for the Selection Code > > · Save the Record > > > > *Class Manager* > > · In the Atrium Class Manager, bring up the attribute for Status > Reason. Change the characteristics by adding the values for the Status > Reason Menu Item and Selection Code fields (;Lost ;4011) > · Save the Status Reason changes. > > > HTH, > Janie > > > On Wed, Nov 20, 2013 at 7:50 AM, Sanner, Lorraine > <lsan...@courts.az.gov>wrote: > >> ** >> >> I was trying to find out the same thing but couldn’t find where to change >> the Status reason. How would I go about this in 7.5? >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice >> *Sent:* November 18, 2013 11:58 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: ITSM 7.6.04 Incident question >> >> >> >> ** >> >> This was not available in previous releases. You could add a new Status >> reason entry to capture this. >> >> -----Original Message----- >> From: Bob Ellington <bob.elling...@gmail.com> >> To: arslist <arslist@ARSLIST.ORG> >> Sent: Mon, Nov 18, 2013 1:34 pm >> Subject: ITSM 7.6.04 Incident question >> >> Trying to stay out of the box if possible. >> >> >> >> I'm looking for a way in 7.6.04 Incident Mgt to flag an Incident that a tech >> had >> >> to be "Dispatched" to work the issue vs working it remote. >> >> >> >> Has anyone done this out of the box? i.e. is there a hidden field that once >> was >> >> used for this functionality? >> >> >> >> Thanks >> >> Bob Ellington >> >> SAIC/NASA >> >> Remedy Software Engineer >> >> bob.elling...@gmail.com >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> "Where the Answers Are, and have been for 20 years" >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
