BMC provided me with a jar file that fixed the issue for me. Oddly enough, this feels like it's at least the third time I had to get a different SRMSServiceRequestBrowser.jar since going to 7.6.4.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, November 22, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer ** There is that super secret site that has the monthly hot fix. That is what I was talking about. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, November 22, 2013 9:06 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer ** 8.1 Patch 2 is the latest released patch....there are other hot fixes that are newer, but they aren't 'released' yet.... On Fri, Nov 22, 2013 at 7:58 AM, Pierson, Shawn <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** The latest being 8.1 Patch 2 or is there something newer? Thanks, Shawn Pierson Remedy Developer | Energy Transfer 1300 Main St. Houston, TX 77002 | 713.989.7226<tel:713.989.7226> IT Service Desk: 1.855.658.2468<tel:1.855.658.2468> If you would like to report an issue with Remedy, please click here<http://remedy/issue.html> to enter an Incident. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Sanford, Claire Sent: Friday, November 22, 2013 8:51 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer ** Have you tried the latest Mid-tier hotfix? Maybe there is something there. Some of those monthly hotfixes make a difference. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, November 22, 2013 8:39 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer ** Interestingly, in the config.properties file of the Mid Tier I found this setting: arsystem.emit_X_UA_compatible_mode=true Changing it to false doesn't actually do anything as far as I can tell, but hopefully I can find a hidden setting somewhere in the Mid Tier to fix this. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, November 22, 2013 7:38 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer ** Prior to David Easter leaving I remember that he answered a question that there were some issues with ARS and IE9. You may want to query the List Archives. -----Original Message----- From: Pierson, Shawn <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Fri, Nov 22, 2013 7:50 am Subject: ARS 8.1 and SRM 7.6.4 incompatibility with Internet Explorer ** Good morning, I've recently run across an issue where after upgrading to ARS 8.1, fields with menus on SRM stops working with Internet Explorer. The only way I see to get it working is to go into my browser settings by hitting F12 and changing the Document Mode from IE9 standards to IE8 standards. However, I'd like to find an actual fix, especially one that doesn't presumably require some obscure update to be rolled out to all PCs within the organization. >From what I can tell by looking on Google, it seems like the culprit is BMC >setting this tag in the header: <meta http-equiv="X-UA-Compatible" content="IE=Edge"> Unfortunately I have no idea where this comes from, or I'd test setting it to: <meta http-equiv="X-UA-Compatible" content="IE=IE8"> I think that could work, but at this point I'm looking at my options and hoping to hear from BMC soon. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . 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