Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I need to add new Status Reason attributes for use on Asset UI records.
The directions I have found pertain to Incident, Change or Work Order. The directions have you add a attribute to the Status Reason_Hidden field on the form then add a record to the SYS:Status Reason Menu Items form. I have not found directions for adding new Status Reason for Asset UIs and could not find a corresponding Status Reason_Hidden field on the BMC Base Element form. I added a record for the new Status Reason on the SYS:Status Reason Menu Items form. The new Status Reason can be selected on any Asset UI but when the record is saved, the selected Status Reason does not save. Assistance appreciated. Thank you, Sandra Hennigan Remedy Developer _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
