Hi List, Can you please assist me again on below issue?
Is there any process or mechanism on Incident, to stop the clock and reactivate it again? My purpose is to move the Incident into special Status Reason value. Till the time Incident is in that Status Reason, clock should be stopped for Incident, means this particular time should not get calculated in Incident open or working time? Has anyone worked on this secanrio, then can please assist me? Regards Neha Khandelwal _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
