I know you mentioned there are no changes, however just to make sure why don't you take database logs on both mid tier and wut and compare the SQL queries that fire on selection of menu. This is a parallel route I would take to the routes mentioned above not to waste time.
- Karthik On Dec 13, 2013 12:03 PM, "Theo Fondse" <theo.fon...@gmail.com> wrote: > ** > Ken, > > Also press Ctrl-F5 on the browser after it displays the "weird" web-page. > That forces it to request a fresh uncached copy from the server of the > current page. > Sometimes your proxy server also caches your web pages, (including > Mid-Tier pages) which could also explain the "weirdness" and make it seem > as if clearing the Mid-Tier (or local) cache does not help. > > HTH. > > > Best Regards, > > Theo Fondse > > > On Thu, Dec 12, 2013 at 5:29 PM, Cecil, Ken <kce...@hubbell.com> wrote: > >> ** >> >> Yep. Forgot to mention that I did clear all the temporary internet files >> on the local user side and the menu is still not correct. >> >> >> >> Also, This is all users. >> >> >> >> >> >> Ken. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K >> *Sent:* Thursday, December 12, 2013 10:18 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT >> >> >> >> ** >> >> Ken: >> >> >> >> Be sure to completely clear the web browser cache on the local machine >> after flushing the MT cache. By “completely”, I mean remove *every*file in >> the web browser’s cache. (For instance, with IE, this is the >> Temporary Internet Files folder in the logged-in user’s Windows profile). >> >> >> >> Then check again. >> >> >> >> *Natalie Stroud* >> >> SAIC @ Sandia National Laboratories >> >> ARS-ITSM Reporting Specialist >> >> Albuquerque, NM USA >> >> nkst...@sandia.gov >> >> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Cecil, >> Ken >> *Sent:* Thursday, December 12, 2013 8:07 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT >> >> >> >> ** >> >> Today for some reason the some of the Operational Categorization menu >> items are missing on the Mid Tier but they are showing up properly in the >> windows user tool. >> >> >> >> There have been no recent changes. I tried flushing the Mid Tier cache >> but the menu is still not behaving correctly. >> >> >> >> Here is what I see in the Mid Tier… >> >> >> >> Here is what I see in WUT… >> >> >> >> As you can see there are supposed to be 15 items on Tier 2 when Tier 1 is >> “Service Request” >> >> >> >> Anybody see weirdness like this before. Any suggestions. It is ARS 7.5 >> ITSM 7.6 and I have fluched the mid tier. I guess I could restart it off >> hours but still am not sure if that will resolve the issue. >> >> >> >> Ken Cecil >> >> >> ------------------------------ >> >> >> ---------------------------------------------------------------------------------------------------------------------------- >> >> >> Confidentiality Requirement: This communication, including any >> attachment(s), may contain confidential information and is for the sole use >> of the intended recipient(s). If you are not the intended recipient, you >> are hereby notified that you have received this communication in error and >> any unauthorized review, use, disclosure, dissemination, distribution or >> copying of it or its contents is strictly prohibited. If you have received >> this communication in error, please notify the sender immediately by >> telephone or e-mail and destroy all copies of this communication and any >> attachments. >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
