It will be difficult to answer that without knowing a little more about your environment and actually doing some poking around but since it seems to be a change to a user profile, I would go with checking some of the integrations which either add or modify user accounts, which might have probably caused that updated even if was not supposed to, because of some defective coding or wrong data supplied from another external system.
The other possible explanation is someone actually did it either intentionally or accidentally, and it might have been possible to know that if you had not already reverted the user back by checking the last modified by username - perhaps too late for that now unless you have some sort of an auditing process in place. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Monday, December 16, 2013 9:07 AM To: arslist@ARSLIST.ORG Subject: User being disabled User 7.6/Dev 8.6 Question for ya...Why would a user become disabled instead if being current. A supervisor tried to assign one of our technicians a job...the technician is usually in a specific group. I looked at the technicians user preferences and everything compared pretty much to another technician in the same group that was shown when this supervisor tried to send to the other technician. The only difference was that the one shown...the current button was selected and for the other the disabled button was selected. This user was in the list in the recent past so I guess marked current. I changed it to current and he shows up now. What would cause a user to go from current to disabled without someone manually going in and changing that setting? Thanks! Ron Young _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
