Hi Team, Issue Description :
Fulfilment requests are not getting generated when request is submitted from Request Entry console and Service Request stays in Submitted Status. This issue is happens sometime. We tried to checked the event error on SRM:Request form but we did not find any error. After doing analysis in server side logs we found that one of the delete operation is not successfully completed on SYS:Action form. Currently I can see many entries in SYS:Action form which are stuck. We found a similar KB on BMC support portal but it was for ARS V. 7.0. https://kb.bmc.com/infocenter/index?page=content&id=KA287111&actp=search&viewlocale=en_US&searchid=1381622382317 Currently we are using following temporary Workaround: 1. Change the Request Status in Draft in SRM:Request form and Save. Again change the Status to Submitted. The fulfilment request get generated. Or 2. From SYS:Action form Select any pending entry and select delete status. Save it. The fulfilment request get generated. Environment Detail: OS : Window Server 2008 R2 Enterprise 64-bit DB: Microsoft SQL Server 2008 R2 App: ARSystem 8.1, ITSM 8.1, SRM 8.1, SLM 8.1 ( Stack Installer) RAM : 16 GB Thanks and Regards, Rudra K. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
