Hi Mark, The interface forms require the "InstanceId" (GUID) of the Template you would like to apply to be provided in the Template ID field. There is workflow that then populates the Template name (and additionally refreshes the Template Table on the Interface form with the values from the Template).
You can check the Filters that run on this field to see what the process is doing - alternately (dependant on the Interface form), you can supply the value and refresh the table to see the values (as it uses an "External" qualification reference for the table). _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 30 December 2013 20:52 To: arslist@ARSLIST.ORG Subject: WO Templates with WO Interface Create ** HI All & Happy New Year, I have created a couple of Work Order Templates and want to use them with the WorkOrderInterface_Create form. On the WorkOrderInterface_Create form in the 'Work Order Template Used' field the default is a question mark. I have typed in the template name but that doesn't work. The work order gets created but the template information does not populate. What am I missing ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 navsig _____ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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