Inimitable... Hmmm.. I like that. :) SRM 8.1 is really cool. Love the "Actions" feature of allowing active link type of functionality and no restrictions on conditions.
Sent from my iPhone > On Jan 7, 2014, at 4:04 PM, "Boyd, Rebecca" <boy...@wfu.edu> wrote: > > ** > SRM - Service Request Management > > It's self service for your customers. They can use it to submit requests > instead of calling or emailing. > > AOT - Application Object Template > PDT - Process Definition Template > SRD - Service Request Definition > > Incident, Change, Work Orders > > If you want to kick start your learning be prepared to be kicked. It's not an > intuitive process. > > The inimitable Tauf Chowdhury taufc...@gmail.com> once wrote on this very > listserv: > >> ...... here's all ya need to know about SRM in a few lines instead of 4.5 >> days: >> Step 1. Create Application Template >> Step 2. Create AOT >> Step 3. Create PDT >> Step 4. Create SRD >> Step 5. Create your questions >> Step 6. Map your variables. >> Step 7. (Optional) Give entitlements >> Step 8. Enable Online! >> Step 9. Pat yourself on the back if it is actually visible and works the >> first time around. :) > > For step 1 I'd start with an incident template. > > Search BMC Communities, YouTube, etc for SRM videos. There's a couple of > helpful ones out there. > > > > >> On Tue, Jan 7, 2014 at 11:39 AM, Sweety <sweetykhann...@gmail.com> wrote: >> Hi List, >> >> Can you help me to understand some points in SRM ? >> >> What is SRM ? >> Why there is a need of SRM? >> What are AOT, PDT and SRDs ? >> With what all applications it can be integrated ? >> How can I kick start and learn SRM ? >> >> I will appreciate your time and inputs. >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
