Hi All, In ITSM 7.6.04, I am implementing a web service where an external ticket system would send a request to the Incident Interface Create form, create an Incident and turn the Incident Number back to the originating ticket system. All of that is pretty straight forward. The question I have is about setting up the user account. There won't be any updates or queries allowed. I could set this up in the People form but don't want this account to appear as a Company Contact.
Can I just set up the account on the User form with a read only license and Incident Submitter permission? I could probably just try this but thought I would check with the group first in case there any not so obvious snags to this approach. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315.634.9337 Mobile: 315.882.5360 [cid:image001.gif@01CF0C84.430FF790] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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