(7,6 user, 8.1 Dev) Wierd issue! On Over the holidays one of our departments stopped receiving notification from when a work ticket was assigned to their group. I checked all the users in that group and their notification was somehow changed to none...not alart nor email. Theya are usually set to email so I changed it to notification = email. I got a response from several in the group that it was working great on Jan 6. Then yesterday I was at an off site meeting and then today I was off so I was not able to touch anything at all on Remedy. Thing is, several of the people let my group know that they stopped receiving notifications again. Our dept.'s team-lead went in and looked at their accounts and they were all set to none again. She changed it back to email and it worked again with no problem. My question is...is there a gremlin that mysteriously changes this stuff or what could be the case..what should I look into and how can I make it stick permanently? I'm at a loss on this one. Has anyone seen this type of issue?
Thanks, Ron Young _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
