It’s still a bug. If you are not properly updating the underlying forms and keeping them in synch with the input form, then this is a bug. Here’s another problem with status not working: Business Objects’ ITSM universe relies on the status as well from BaseElement. So your BMC Analytics reports will be wrong, if you use that product. So, if you have a updates to CIs and want to show management some report on the state of your assets, you’re out of luck because the Status on BaseElement is not going to be updated. I’m sure a filter would probably fix Status issue and synch it, but how many other fields are not being updated properly as a result of the structural change?
As far as the recon versus process is concerned, every business manages Assets differently and the benefit of the reconciliation job editor is that you can codify your business rules into a job. I don’t know of any company, that I have dealt with, that follows ITIL to the letter. Businesses are organic and processes develop based on the needs of the organization, not adherence to ITIL. We spent a lot of time developing processes with our asset administrators based on the capability of the reconciliation engine and how they manage their work. It doesn’t help us to convince them to upgrade whenever they are going to have to overhaul business processes because BMC decided to change the underlying structure of the forms. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Thursday, January 16, 2014 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB 8.1 Status bug? ** This is a process issue and not a reconciliation issue. The concept of not merging CIs into BMC.Asset until additional non discoverable data is available does not correspond with ITIL configuration Management logic. You should be able to use another CMDB field to drive this, even if you have to create one. -----Original Message----- From: Ortega, Jesus A <jesus.ort...@lyondellbasell.com<mailto:jesus.ort...@lyondellbasell.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Thu, Jan 16, 2014 12:19 pm Subject: Re: CMDB 8.1 Status bug? ** Here is the scenario: • I have a dataset that receives assets from a SAP system. When the CIs get there they are in Received status. • Our Asset Admins will update information on the newly created Skeleton Record. When the CI is ready to go to the public, it is set to In Inventory. • I have a Recon job whose merge activity is based on a qualification where it will merge if the AssetLifecycleStatus > Received. The Recon job then sends the CI to BMC.Asset. This way the Asset Admins can take time to update the CI as much as they want before it goes to BMC.Asset. Without Status being updated on BMC_ComputerSystem, the recon job will not push the CI to BMC.Asset. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Thursday, January 16, 2014 11:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: CMDB 8.1 Status bug? ** Can you provide an example of when you use the Asset Lifecycle Status in a reconciliation job. I have never had a customer include this in their request of fields used in the Identity or Merge jobs. -----Original Message----- From: Ortega, Jesus A <jesus.ort...@lyondellbasell.com<mailto:jesus.ort...@lyondellbasell.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Thu, Jan 16, 2014 11:32 am Subject: CMDB 8.1 Status bug? ** I have run into a potential bug in Atrium 8.1. BMC, in its infinite wisdom, decided to disperse a lot of fields that were once on BMC.CORE:BMC_BaseElement to BMC.CORE:BMC_ComputerSystem and a new form AST:Atributes. Additionally, they renamed BMC.CORE:BMC_ComputerSystem AssetLifecycleStatus to simply Status. The AST:ComputerSystem form that once was backed up by BMC_ComputerSystem (BaseElement + BMC_ComputerSystem_) now has Status pointed to the new AST:Attributes form. So what now happens is that when you update the status of a CI on AST:ComputerSystem, it updates AST:Attrbutes, which is where Status comes from, but there seems to be no mechanism(AL, filters) to update the other forms’ Status, particularly BMC.CORE:BMC_ComputerSystem, hence BaseElement. From a CMDB perspective, this is a problem is you have Reconciliation jobs that depend on BMC.CORE:BMC_ComputerSystem.AssetLifecyclestatus(now called status), your jobs will not work because it never gets updated. Has anyone else run into this problem? Did BMC fix it for you? I opened a ticket with my support organization. So it will be few weeks before BMC gets back to us with requests for logs. Just when we had the CMDB tuned the way we want it in 7.6.04, they have to mess with it again. So much for the easy upgrade. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"