Hello Pietro, It depends on what version of ARS you are on, but if the fields are locked maybe you need to start by creating an Overlay? If you right-click on the field, do you have an option to "Create Overlay"? You will also have to create a view overlay.
Do you want to replace the 3 fields with 3 different menus, to one field where you see the Assigned Company, Assigned Organization and Assigned Group all in one menu with 3 levels? Like how it is done on the best practice view of HPD:Help Desk? What is your ARS and ITSM version? Thanks, Davin On Jan 27, 2014, at 7:46 AM, team.rem...@libero.it <team.rem...@libero.it> wrote: > Hi Folks > I would like to replace the three sub menu of 'Assignment' of the form HPD: > Help Desk Classic, trying to simulate the auto-assignment function. > > When I run the Developer Studio, and open the form HPD: Help Desk Classic I > realize that the fields "Assigned Support Company", "Assigned Support > Organizzation" and "Assigned Group" are locked and not editable. > > My idea is to replace the menu with custom menu that simulates the behavior > of > auto-assignment, perhaps without having to manually select "Assigned Support > Company," "Assigned Support Organizzation", any ideas? > > I hope to be clear > thanks in advance > Pietro > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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