It was definitely developer cache mode. I normally don't use it because it seems to not work for the purpose it was designed for (although that may be partially due to the fact that Internet Explorer is our corporate standard, which means the smallest code changes or even a restart of Tomcat requires clearing the IE browser cache for Remedy to function.) After disabling it Remedy has worked great.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Monday, January 27, 2014 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.1 Patch 2 crashing due to saving in Dev Studio ** Hi Shawn, When you were performing admin change in developer studio, how many users were logged in to remedy that point in time? As you mentioned you were not able to login via MT or User Tool, it indicates that dispatcher was hung resulting into none of the RPC socket be available to connect to ARS. In this case restart of ARS is the only option that could make everything back to normal. If you can try with Production Cache mode (i.e. Cache-mode: 0) , have Copy-Cache-Logging: T and enabled thread logs before you make any admin change in dev studio then that will give you information whether or not copy cache operation (admin operation) getting completed or not. If dev cache mode is set and multiple users are already using remedy application then admin activity can cause exclusive lock on the existing cache resulting into all other threads to wait until the admin operation completes, during that time no one could login to the application. HTH Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, January 27, 2014 9:00 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: ARS 8.1 Patch 2 crashing due to saving in Dev Studio ** Good morning, Has anyone run into an issue with ARS 8.1 Patch 2 where it hangs when making certain changes in Developer Studio? If so, do you have a resolution? It's weird, because for example this morning I hid the Environment field on the Copy Change form in ITSM 8.1, and saved it with no issues. However, when I went in to make some customizations to the SRM Survey form, when I saved it Dev Studio ended up hanging and I was no longer able to get into the system via either the Mid Tier or the User Tool. This seems to be limited to whenever we make changes in dev studio, but if we go live with ITSM 8.1 this is going to be a problem as we find and fix all the little defects in the system. The only iffy thing is that we have Development Cache Mode turned on, and I'm thinking of testing it with that off to see if it works any better. I plan to open a ticket with BMC but I don't have a lot of hope since they'll ask for log files and I can't find anything in either any of the BMC logs or the Windows logs that would give a clue to anything. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
