Hi I've had the same issue. I got this one from BMC Support KA395105 https://kb.bmc.com/infocenter/index?page=content&id=KA395105&actp=search&viewlocale=en_US&searchid=1391171543262
This is for ITSM 8.1 with no patch, but we had the issue even when running ITSM 8.1 patch 002. After applying this hotfix the issue was resolved Med vennlig hilsen/Best Regards --------------------------------------------------------- Rudi Martinsen Mob: +47 92 03 34 06 NorgesGruppen Data AS Postboks 130 Sentrum | Bedriftsveien 9 N - 0102 OSLO Tlf: +47 24 17 60 00, faks: +47 24 17 60 10 --------------------------------------------------------- PVennligst ikke skriv ut denne e-posten såfremt du ikke virkelig trenger det. This e-mail message may contain confidential or privileged information. If you are not the intended recipient, please delete the message and any attachments and notify the sender by return e-mail. You should not retain, distribute, disclose, or use any of the information in this message. Fra: Rasmus JORGENSEN <rasmus.jorgen...@steria.dk> Til: arslist@ARSLIST.ORG, Dato: 31.01.2014 13:26 Emne: User belonging to Task assigned group is not able to modify the Task Request Sendt av: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Hi all I am facing a big issue regarding tasks. I’ve tried to explain the situation below: User belonging to Task assigned group is not able to modify the Task Request Change created by member of support group A Change Coordinator Group = support group A Change Manager Group = support group B Task assigned to = support group C A user with change user permission and belong to "support group C". Task Phase Management is enabled. After moving the change request further to Scheduled status, user opens the task. At this stage the task is getting opened in Modify mode however when user try to update something, workflow execute below error message: "You do not have access to modify this request. (ARERR 48731)" ACTUAL RESULTS: User belonging to Task assigned group is not able to modify the task EXPECTED RESULTS: User belonging to Task assigned group should be able to modify the task ENVIRONMENT: ============= ITSM 8.1 Patch 2 I have patched the environment with patch 2 and also tried manually to implement the hotfix below. Still the same issue. See knowledge article: KA304431 Ref.: https://kb.bmc.com/infocenter/index?page=content&id=S:KA304431 Best regards Rasmus Oplev Steria: www.steria.dk & www.steria.com Steria leverer IT-baserede forretningsydelser til offentlige og private virksomheder over hele verden. Vi arbejder typisk som en ”Trusted Transformation Partner”, der i tæt samarbejde med kunderne videreudvikler deres IT systemer på grundlag af vores forretningsforståelse og førende IT-ekspertise. Vi tager kundernes udfordringer op og bistår dem med innovative IT-løsninger, så de bliver i stand til at optimere deres forretning. Vores 20.000 medarbejdere arbejder på tværs af 16 lande for at støtte kundernes processer og systemer, der får hverdagen til at fungere for millioner af mennesker over hele kloden. This message is intended exclusively for the designated addressee. It may contain confidential material. If you are not the correct addressee, please notify the sender immediately and destroy the message. The content of this message will engage the responsibility of Steria only if it has been sent by an authorized person acting in the strict scope of his functions and for purposes that are related to his competence. Although reasonable efforts have been made to keep this transmission free from viruses, the sender will not be liable for damages caused by a transmitted virus. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
