Hi, You can take a look here:
https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_techno logies/bmc_remedy_ar_system/blog/2013/08/30/the-pulse-fts-fortification I had a customer on the weekend have trouble with Re-indexing. They increased the resources to the Plugin's (4GB RAM) and had to move Escalations off to another server than the one performing the Indexing. It is recommended to stop the Escalations and Searching whilst re-indexing. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: 11 February 2014 23:26 To: arslist@ARSLIST.ORG Subject: FTS and Remedy 8.1 in a Server Group ** Is anyone out there installed RKM in v. 8.1.002 and in a Server Group and FTS enabled? We are having issues where the indexing is hung. I noticed there is a 8.1.01 ARS now available and it addresses some issues with FTS, but in the notes it mentioned that 'in a Server Group environment the ft_pending table may have forms that cannot be indexed' there is no fix and the workaround is blowing away that table. Indexing never stops. And while its indexing any new Knowledge articles are not searchable until I blow away that table. Our fear is that we are missing indexes if I prematurely stop indexing.. Our single server development is fine. Maybe my configuration of FTS is also wrong on my system for Server Groups. Anyone know where I can go to get more info on FTS configuration on Server Grouped environment for 8.x? _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
