It is not possible thru configuration We customized few workflow to stop
searching and also customized SRS:Servicerequestconsole to hide Knowledge panel.
Thanks
Ravi Rai
> Date: Wed, 12 Feb 2014 15:46:37 -0500
> From: stacy.f...@state.ca.gov
> Subject: Is there a way to hide the Knowledge Article link when searching for
> a service on the SRM in 8.1
> To: arslist@ARSLIST.ORG
>
> I am looking for a way to hide/disable the Knowledge Article section that
> appears in SRM 8.1 after searching for a service. Thanks
>
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