Re: 8.1 upgrade

[laurent matheo]

**

There is an interesting thread about this on BMC Community that began the 7th, a "workaround" was found the same day:
https://communities.bmc.com/thread/100174
Then, well, you should have a look to its latest post where Rawle Gibson explains what went wrong.
ARS 8.1.01 is back on EPD (didn't test it yet) and BMC is working on a "tool" that could "fix" the corrupted overlays.

On 14 Feb, 2014,at 11:47 PM, "Ortega, Jesus A" <jesus.ort...@lyondellbasell.com> wrote:

If you pulled it down yesterday for before, installed it and are wondering what the heck happened to your system, then this is not old news, this is awareness. This was done to help those who had got bitten by the "bad one". Had BMC sent out a warning to the ARSlist stating that there was a "bad one", then I would consider this redundant and old news. I am simply trying to inform my friends in the community that there is a problem and they need to be aware of it.

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi
Sent: Friday, February 14, 2014 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: 8.1 upgrade

This should be old news. The bad one was pulled and the new one is coming our today I think.

Sent from my iPhone

On Feb 14, 2014, at 5:21 PM, "Grooms, Frederick W" <frederick.w.gro...@xo.com> wrote:

Are you talking about the ITSM application 8.1.01 or the base ARS 8.1.01 corrupting overlays?

Fred

-----Original Message-----

From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A

Sent: Friday, February 14, 2014 4:11 PM

To: arslist@ARSLIST.ORG

 

Subject: Re: 8.1 upgrade

**

We just spoke to our support organization and they told us "Do Not install AR System 8.1.01" if you downloaded it before today. They said that it will corrupt your overlays. We were just about to do it and luckily we did not. BMC apparently is pulling it off the EDP site and replacing it with a new one.

In other news, BMC's 8.1 ITSM Asset Management interim solution that leaves your BMC_BaseElement intact and is supposed to synch up AST:Attributes with BMC.CORE:BMC_BaseElement, does not work. The workflow that is supposed to keep BaseElement and AST:attributes in synch with the Interim solution, does not exist. After talking with BMC Engineering, they discovered that the synchronization workflow was present in 8.0 was not brought over in 8.1. They are working on a hot fix for it because my organization is not the only one that got bitten by this. When we heard that that there was an interim solution so that we didn't have to rewrite reports, AIE jobs, Reconciliation jobs, and possible lose ADDM functionality, we were very relieved. Then we found out that you could not update a CI because there is workflow that updates your entry with what is in BaseElement, which never gets updated from AST:ComputerSystem. Hopefully they will fix this very soon. Speaking to the support org, I heard that many of their customers are unhappy with the changes that BMC made to their Asset Management structure and were postponing upgrading because they had to rework so much to accommodate the changes to BMC_BaseElement. The ones that tried the interim solution, like me, ended up finding several issues with it.

-----Original Message-----

From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn

Sent: Monday, November 04, 2013 12:36 PM

To: arslist@ARSLIST.ORG

 

Subject: Re: 8.1 upgrade

**

Who needs documentation when you have wikis that can be updated behind the scenes by conflicting groups of BMC staff with no communications to the customers?

Thanks,

Shawn Pierson

Remedy Developer | Energy Transfer

-----Original Message-----

From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice

Sent: Monday, November 04, 2013 12:19 PM

To: arslist@ARSLIST.ORG

 

Subject: Re: 8.1 upgrade

**

It requires more digging on our part unless BMC produces a new compatibility matrix that includes the SP that have new functionality.

-----Original Message-----

From: Rick Cook

To: arslist <arslist@ARSLIST.ORG>

Sent: Mon, Nov 4, 2013 1:15 pm

Subject: Re: 8.1 upgrade

**

We thought that when we saw that statement, too, Roger. After digging into it, 7.6.04 P5 contains the same upgrades in parallel with 8.1 P1. So we can upgrade from 7.6.04 P5 to 8.1 P1.

Rick

-----Original Message-----

On Nov 4, 2013 10:10 AM, "Roger Justice" wrote:

**

There has also been a statement concerning 7.6.04 SP5 having functionality not presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More monkey wrenches are being added to dictate what versions are upgradable and when.

-----Original Message-----

From: LJ LongWing

To: arslist <arslist@ARSLIST.ORG>

Sent: Mon, Nov 4, 2013 12:37 pm

Subject: Re: 8.1 upgrade

**

Saji,

'All Patches' is a REALLY vague thing at this moment...are they talking about all Server Patches, Application Patches....and one question that I find questionable about that statement....I went from 7.5 directly to 8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it.....

on the other hand, I'm sure that they need a 'starting point' for the application upgrade...so, that may be the 'need', that they utilized the latest service pack as the upgrade path...but then you need to ask the question, what was the latest at the time the 8.1 installer was released...was it SP4, or SP5?

-----Original Message-----

On Mon, Nov 4, 2013 at 10:29 AM, Saji Philip wrote:

**

I was at the RUG last month and in one of the upgrade sessions I recall a presenter mention that all patches needed be installed before the upgrade.

We are on 7.6.04 sp2. Is it best practice to go ahead and install the patches to sp5 (I believe) before the upgrade? Or just upgrade?

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