We're on 8.1 and some aspects are definitely better such as the ability to do searches, but it's still not nearly as strong as the other Remedy modules or how RKM was prior to 7.6.4 as a separate application.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, February 18, 2014 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Idea on BMC Communities ** Honestly, we have faced abysmal adoption of RKM for this and a long list of other UI/Usability issues with the tool that have prevented us from driving adequate adoption. Despite success with other modules/processes we're still in a siloed realm for knowledge management where the various teams continue to use their own solutions (sharepoint, word docs, forum tools, etc.). We're on RKM 7.6.04 so not sure if 8.x is any better. Nate. Nathan Aker IT Service Management McAfee From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 18, 2014 11:08 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RKM Idea on BMC Communities ** I don't know if it's acceptable to post these here or not, but we're struggling to gain full acceptance for RKM for a few reasons, one being that it's difficult to read anything on it. Specifically, if I make an article with embedded screenshots, the user ends up reading it by playing around with scrollbars on a small box that takes up ΒΌ of their screen. As a result, I've submitted this idea to the BMC Communities and wanted to get your feedback on it. Also, if your organization uses RKM, how do you get around this issue? https://communities.bmc.com/ideas/5179 Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
