Good morning Remedy Listers Got a strange one... we can't recreate the issue and it happens randomly for various Users.
So here's the deal: User enters a Service Request that's linked to a Change Request Template - which uses the -Global- Process Flow. With the Global process flow - a newly created Change Request, using the Change Request Template with the -Global- Process Flow, generated through the Service Request should have the Status of "Request For Change". However, "some" Service Requests, using the Change Request Template with the -Global- Process Flow are generating Change Requests with the Status of "Scheduled". What could be causing some Change Requests, using the Change Request Template with the -Global- Process Flow, to create a Change Request with the Status of "Scheduled" instead of "Request For Change"? I'm fresh out of ideas... Anybody? Thanks RozzT _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
