HI What are you group sizes like? BMC recommends that for groups larger than 25 that you use the group email option and send to a DL. This way you have one email going out rather than 25.
Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, February 24, 2014 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Group emails slow Hi, What do you see in the AR System Email Messages form when the "lag" occurs, are there a large number of unprocessed records (emails) waiting to be sent? Are there records waiting to be processed in the Notification Engine when the bottleneck occurs? Best to determine where the bottleneck is and go from there. The Email Engine maybe getting behind and AR Server queuing up the processing, so a restart of the AR Server maybe resetting the queuing. The Notification Engine is designed to be self deleting, and therefore does a good job at cleaning out Notifications when successfully processed - the AR System Email Messages however does not delete messages. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: 24 February 2014 16:03 To: arslist@ARSLIST.ORG Subject: Group emails slow Schlumberger-Public ________________________________________ Hi all, I am wondering if anyone else has experienced the issues that I am seeing. Group emails will fly out of the system with no issue for about 4 days, then on that 5th day, they start lagging and taking longer and longer to leave the system. The form that I am looking at is the NTE:SYS-NT Process Control form. So, I know that there are escalations around this form depending on if it is an individual email or a group email. The individual ones will continue to go out at a fast pace, it is just the group emails that take longer. I understand that it has to loop through a table with all of the people that are assigned to that group, but like I said in the first 4 days after a restart of the Remedy service, they go out at a fast pace. Just to give you an idea, I have seen the group emails get 20-30 minutes behind. I am thinking this is more of an escalation issue as if I restart just the email service, it does not help any. It does not matter if I restart the Remedy service on a Monday at 8am or a Thursday at 2pm, within 7 days, the group emails will be slow in going out. Also during this time, we will see the CPU of this server go up to around 30% or above and stay there, where in the first 4 days it is between 10-20%. I have relayed all of this to BMC and they have tons of logs (we have been working for 6 month on this 1 issue). They have asked me to increase escalation thread, move the group escalations around, and move the escalations from one server to another. None of this has helped at all. I have asked for BMC to escalate the issue and the same person keeps calling me and says they are working with the escalated person - starting to have doubts about that. Here is our environment: ARS - 7.6.04 SP3 ITSM (Incident, Change, and Asset) - 7.6.04 SP2 Database - Oracle 11g - 64bit Application server - 2 Linux servers that are VMs that are in a server group MidTier - 3 servers - 7.6.04 SP4 with the March 4, 2013 Hotfix _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
