What is the email client that you are using to approve? If you are using Lotus notes or Web then there is a known issue.
Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jennifer Varkey Sent: Wednesday, 26 February 2014 4:13 PM To: arslist@ARSLIST.ORG Subject: Modify key is missing in the incoming email -- Email based Change approvals ** This is regarding Email Based Change approvals, on ITSM/ARS 8.1 We are following the following document; https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2013/12/17/the-pulse-email-based-approvals and we observed that the modify-key is missing in the incoming email; (in the Email Messages Form) After the user clicks on the Approve, it opens an email for the configured mailbox user with the respective subject. We just send this email without modifying the text. Since there is no modify-key, it generates the below error; Message Number: 4935 Message Text: The modify key is missing from the incoming modify action email message, unable to execute Instructions. Please do advise, if there is something missing; Kind Regards, Sonia _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
