Hi David, Thank you for the input, I appreciate it. I can fully understand not being able to answer due to not having enough information, and I apologize for not being able to provide much more.
I guess I was actually looking for an experts 'guess'...which is not very helpful for you all. Still, thank you! -- Michael Hirst University of Arizona, UITS 520-621-0867 ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of David Charters [da...@charterstechnologies.com] Sent: Thursday, February 27, 2014 01:26 PM To: arslist@ARSLIST.ORG Subject: Re: FW: Question about what it takes to configure and maintain ITSM(real world) ** A large variable in your question is the size and shape of the CMDB. There are many other variables as well. You probably never received an answer because no one can really answer your question without much more information. There isn't a linear formula for scalability. Sincerly, David Charters Charters Technologies 317-331-8985 -------- Original message -------- From: "Hirst, Michael - (mhirst)" Date:02/27/2014 3:03 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: FW: Question about what it takes to configure and maintain ITSM(real world) Hello everyone, This is a repost, as I had sent it once before, and I promise it will be my last time bugging you all about this! :) I have only received one response, and I just wanted to see if anyone could offer some more information before I move on. I am reaching out to you in hopes that you can help me gather some real world data in what it takes to handle a FULL Remedy ITSM setup. We currently have Remedy 7.6.03 system installed, along with the full ITSM suite(7.6.03), but ONLY using Incident Management at this time. Some metrics of current use: 385 Support Staff that currently use our system. 200,000+ Incidents so far SO! (no need for long replies, just numbers of what you have seen before can help) In your experiences, can anyone give a very rough guess based on the metrics above, how many full time employees would you estimate it could take to: 1. Fully configure ITSM 7.6.03, Incident, Change, Problem, Asset, CMDB, and ADDM to be ready for production use. 2. After getting everything up and running in production, how many full time employees would it take to keep it running smoothly. by 'full time employees', I mean an employee whose job is 100%, or close to that %, focused on Remedy/ITSM. Remed/ITSM is not new to us, but bringing everything up to production, fully configured, and ready to go in our setting is new, so I would like to get the input of those who have gone there before! thank you in advance, and feel free to email me off list if you prefer. Best Regards, -- Michael Hirst University of Arizona, UITS 520-621-0867 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
