Escalations don't need phasing. Phasing is used so data is processed in the correct way. First you do your set fields lookups and calculations. Second you process other actions - and then you finally save the data, more or less.
Probably 95% of the escalations that are OOB run against a certain form for qualifying data. For example, against HPD:Help Desk where 'Status'="Resolved". Then they do something to the data like set Status = "Closed". That of course kicks off all of the "On Modify" filters in the HPD:Help Desk form, which means phasing is invoked. So when escalations process data they depend on filter phasing. When they are doing other stuff (command line Run Processes, direct SQL, etc) phasing is not needed. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Tuesday, March 04, 2014 3:25 PM To: arslist@ARSLIST.ORG Subject: Why no phasing in Active Linsk and Escalations Hello Experts, Why don't we have any phasing in Active Linsk and Escalations ? Initially I though we don't have phasing in active link because its client based but later stuck with escaltion. Escalations are server based then why they don't have phases in them? Does anybody has an answer for this ? I know its sounds foolish question and some may ask me to read the documents but I can't answer in the documentation or in KB. Thanking for your inputs in advance. Regards, Sweety _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4335 / Virus Database: 3705/7143 - Release Date: 03/02/14 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
