Levi, As pointed out, are you using a Load Balancer? Do you have sticky bits (session affinity) set? What is the timeout on that?
On Tue, Mar 11, 2014 at 2:43 PM, Lippincott, Levi (OMA-GIS) < levi.lippinc...@interpublic.com> wrote: > ** > > Our Mid Tier is configured for the 90 minute default timeout with a 300 > second license release. We went into our Tomcat settings and made its > timeout 92 min just to ensure the settings in the Mid Tier are not being > overrode by the Tomcat settings. Yet we have some users with Fixed > licenses, who do not have a User Preference for Timeout configured, that > are getting session inactive errors after sometimes as low as 10 minutes. > > > > Was there another security setting you were wanting me to give details on? > > > > *Levi Lippincott / *Remedy Administrator > > > > +1 402 561 7014 office > > +1 402 321 5421 mobile > > levi.lippinc...@interpublic.com > > > > *Interpublic Group* 6825 Pine Street, Omaha, NE 68106 > > > > *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Hennigan, Sandra > *Sent:* Tuesday, March 11, 2014 3:34 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Mid Tier 8.1.01 Timeouts > > > > ** > > Does security have an application timeout? > > > > Thank you, > > > > Sandra Hennigan > > Remedy Developer > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Lippincott, > Levi (OMA-GIS) > *Sent:* Tuesday, March 11, 2014 4:26 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Mid Tier 8.1.01 Timeouts > > > > ** > > Has anyone ran into the issue where their users are timing out after an > extremely low amount of time from the Mid Tier? This is even happening to > some of our Fixed license users. They are getting session invalid errors > after sometimes as little as 10 minutes. > > > > [image: Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5] > > [image: Description: Description: cid:5B14E19B-6B68-4C9C-84B4-F4330F2857CF] > > [image: Description: Description: cid:08D97333-1C57-4D34-91BD-254ADB3942AF] > > Connect with us: interpublic.com <http://www.interpublic.com/> > > Twitter <https://twitter.com/#%21/interpublicipg> > > Facebook <https://www.facebook.com/InterpublicGroup> > > [image: Description: Description: cid:771DBABB-241A-47AB-AEEB-230567236D6E] > > *Levi Lippincott /* Remedy Administrator > +1 402 561 7014 office > > +1 402 321 5421 mobile > > levi.lippinc...@interpublic.com > > Lync Communcator > > [image: Description: Description: cid:21DB6442-3C43-4D3D-BFC3-C2DA30C66CBF] > > *Interpublic Group *6825 Pine Street, Omaha, NE 68106 > > > > *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-* > > > > This message contains information which may be confidential and > privileged. Unless you are the intended recipient (or authorized to receive > this message for the intended recipient), you may not use, copy, > disseminate or disclose to anyone the message or any information contained > in the message. If you have received the message in error, please advise > the sender by reply e-mail, and delete the message. Thank you very much. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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