Not out of the box. You would have to customize the requestor console. Although if they have access to the Incident Management console, They can see all the incidents associated to their groups/site etc
Regards, Roney Samuel Varghese. Sent from my iPhone > On Mar 13, 2014, at 3:24 PM, Tom Siegel <tsie...@intrado.com> wrote: > > Folks - Yet another nooby question. In Serice Desk, the application that is > part of ITSM and is accessed via the Requestor Console, the default setting > allows the user to view their own incidents etc. Is there a way to allow them > to see all Incidents associated with their Site, Company, Company Group....? > > Thanks, > > Tom > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
