Hi Team, We have configured the SLA for INC. Have configured 5 mins goal and SLA start at Assigned status and stop at In Progress status.
Have checked SLA with test tickets.but, it vl breach after 17 mins. It's not working as per my goal. Can you please help me to fix this issue. Regards, Suresh Loganathan. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
