Mark, Yes, the query is a standard advanced search format, the only difference is the field names will be the db names, not the labels if the fields On Mar 25, 2014 7:30 PM, "Brittain, Mark" <mbritt...@navisite.com> wrote:
> **
>
> Hi All,
>
>
>
> Never had to do this before and can find anything in the documentation. I
> have a requirement to use a web service to get a list of Incidents. In the
> OTB HPD_IncidentInterface_WS Get Operation HelpDesk_QueryList_Service the
> input mapping is
>
>
>
> Qualification
>
> startRecord
>
> maxList
>
>
>
> My question is about the syntax of the Qualification. If I do an Advanced
> Search in the client or browser it would look like this
>
>
>
> ('Create Date' >= "3/24/2014" AND 'Create Date' <= "3/25/2014")
>
>
>
> Is the syntax the same or do I need to put something around it like quotes
> or some character to encapsulate the query? Aldo if someone can point me to
> some documentation that would be awesome.
>
>
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. - A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
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