Dave, We just had this problem. It has to do with the binding order of the NICs. We had to turn off a NIC and then restart Remedy so the correct mac address would be used. And then turn on the other NICs after that. We have had several restarts since then and the binding order seems to be correct now. Have to determine which NIC has the correct Mac address for your licenses. Teresa
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Monday, March 31, 2014 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Server ID changed? ** Hmmmm, surely there should be at least a value displayed in the AR System Server ID? Being blank implies something more than just a NIC change - some other hardware issue? On 31 March 2014 14:17, Dave Barber <daddy.bar...@gmail.com<mailto:daddy.bar...@gmail.com>> wrote: I thought it was something like that; I know we've had some changes on secondary NICs on some of our boxes, but this is legacy kit that I wouldn't think has changed. Sure that we have some people around who support the hardware, will ask them. Ta! On 31 March 2014 14:04, Rick Cook <remedyr...@gmail.com<mailto:remedyr...@gmail.com>> wrote: ** Server ID is based on the MAC address of the primary NIC. Any chance that changed? Rick On Mar 31, 2014 5:48 AM, "Dave Barber" <daddy.bar...@gmail.com<mailto:daddy.bar...@gmail.com>> wrote: ** We've got an old 6.3 server running on Solaris; after a restart this morning due to database issues, it is now coming back as unlicensed. The license keys are valid, but it appears as though the server has "forgotten" its server ID. In the licenses section of the admin tool, the AR System Server ID is blank. I've never experienced such an issue, any suggestions how to set it back to its prior (correct) value? Ta Dave Barber _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
