Hi, You can do the same as has been done for the Service CI in the below discussion:
https://communities.bmc.com/message/425808?et=watches.email.thread#425808 You need to create a Query Menu Question targeting the correct form with the appropriate qualification. This you can obtain from the menu attached to the CI field on the Incident (logging or Dev Studio) Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: 30 April 2014 15:05 To: arslist@ARSLIST.ORG Subject: Integration of Asset Management with Service Request Management Hi all, is it possible to integrate Asset Management and SRM? The requester should chose a CI from asset management when he sends a new service request. When we define a SRD (using Incident Template) is possible to associate an asset? Note - I know that when I create an SRD I'm able to assign a single CI (from the relationship tab), but the user cannot select the CI when opening a service request; - We have a generic asset for N users. Each user can only see part of the asset. Any help would be much appreciated! Thanks! ----------------------------------------------------------------------------------------- My istance is : Action Request System Server Version 7.6.04 SP5 201308012025 ITSM 7.6.04 OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit ----------------------------------------------------------------------------------------- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
